OVERVIEW

This website is operated by HIVICHI PTE. LTD. Throughout the site, the terms "we" refer to HIVICHI PTE. LTD. offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

You agree to be bound by the accompanying terms and conditions (Terms of Service, Terms), including those additional terms and conditions and policies listed herein and/or accessible by hyperlink, by visiting our site or potentially purchasing something from us. These Terms of Service apply to all clients of the site, including without impediment clients who are programs, sellers, clients, shippers, or potential supporters of substance.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or instruments added to the current store will be subject to the Terms of Service as well. On this tab, you can check the most recent version of the Terms of Service at any time. By posting updates and/or changes to our website, we reserve the right to amend, alter, or replace any portion of these Terms of Service. You have to check this page occasionally for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

We, HIVICHI PTE. LTD., 3 COLEMAN STREET #03-24 PENINSULA SHOPPING COMPLEX SINGAPORE 179804 take full responsibility for all payments made via our website. This responsibility includes refunds, chargebacks, cancellations, and dispute resolution.

If a dispute is raised we will offer the first line of support and will refund the Buyer if deemed appropriate.

If you have any problems with your order, you can contact our customer care team by sending an email to support@hivichi.com.

 

SECTION 1 - ONLINE STORE TERMS

You reflect that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your permission to allow any of your minor dependents to use this platform, by agreeing to these Terms of Service.

You may not utilize our goods for any illicit or unapproved reason nor may you, in the utilization of the service, disregard any laws in your purview (including but not limited to copyright laws).

You are prohibited from transmitting any worms, viruses, or destructive code through the website.

The website is inclusive and does not discriminate based on nationality, ethnicity, race, religion, age, sex, sexual orientation, or any other protected classification. It welcomes individuals of all backgrounds, beliefs, and cultures.

 

SECTION 2 - GENERAL CONDITIONS

We have the right to refuse service to anyone at any time and for any reason.

You acknowledge that your content, excluding credit card information, may be transmitted without encryption and may undergo changes to conform to technical requirements of networks or devices. However, credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, including the use of the service or access to the service, or any contact on the website through which the service is provided, unless you have obtained our express written permission.

We maintain the right to decline service to anyone at any time, regardless of the reason. You acknowledge that your content, excluding credit card information, may be transferred without encryption and undergo transmissions over various networks. It may also be modified to conform to technical requirements of connecting networks or devices. However, credit card information is always encrypted during transmission over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, the use of the service, or access to the service, including any communication on the website that facilitates the service, without obtaining our express written permission. The headings utilized in this agreement are included solely for convenience and will not impose limitations or otherwise impact these Terms.

 

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We cannot be held responsible if the information provided on this site is not accurate, complete, or up-to-date. The content on this site is meant for general informational purposes only and should not be solely relied upon for decision-making without consulting primary, more accurate, more comprehensive, or more timely sources of information. Any reliance on the material on this site is done at your own risk.

Please note that this site may contain historical information, which is not current and is provided for reference purposes only. We reserve the right to modify the content of this site at any time, but we are not obligated to update any information on our site. You acknowledge that it is your responsibility to keep track of any changes made to our site.

 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products may change without prior notice.
We have the right to modify or terminate the service (or any portion or content of it) at any time without prior notice.
We will not be held liable to you or any third party for any modifications, changes in prices, suspensions, or discontinuations of the service.

 

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be exclusively available online through our website. These items may have limited quantities and are subject to our Return Policy for any returns or exchanges.

We have made every effort to accurately display the colors and images of our products in the store. However, we cannot guarantee that the color displayed on your computer monitor will be completely accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services offered. Descriptions of products or product pricing are subject to change at our sole discretion and without notice. We may discontinue any product at any time. Any offers for products or services made on this site are void where prohibited.

We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations. Furthermore, we do not guarantee that any errors in the service will be corrected.

 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We maintain the right to reject any order placed with us. At our sole discretion, we may impose limits or cancel quantities purchased per person, household, or order. These restrictions may extend to orders made under the same customer account, using the same credit card, and/or with the same billing and/or shipping address. If we decide to modify or cancel an order, we will make an effort to inform you by using the email and/or billing address/phone number provided at the time of placing the order. We also reserve the right to restrict or prohibit orders that, in our judgment, seem to be placed by dealers, resellers, or distributors.

By making purchases at our store, you agree to provide accurate, complete, and up-to-date purchase and account information. It is your responsibility to promptly update your account and other details, including your email address, credit card numbers, and expiration dates, to ensure smooth transaction completion and effective communication.

For more detailed information, please refer to our Returns Policy.

 

SECTION 7 - OPTIONAL TOOLS

We may grant you access to third-party tools that we neither monitor nor control. You acknowledge and agree that we provide access to these tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without endorsing them. We shall not be held liable for any issues or damages arising from your use of optional third-party tools.

The use of any optional tools provided through the website is entirely at your own risk and discretion. It is your responsibility to familiarize yourself with and approve the terms and conditions set by the relevant third-party provider(s) for such tools.

Furthermore, we may introduce new services and/or features through the website in the future, including the release of new tools and resources. These new additions will also be subject to the terms and conditions outlined in these Terms of Service.

 

SECTION 8 - THIRD-PARTY LINKS

The service we provide may include content, products, and services from third parties. This means that there may be links to third-party websites on our site that are not affiliated with us. We do not have control over the content or accuracy of these third-party websites, and we do not endorse or assume any responsibility for them, or for any other materials, products, or services provided by third parties.

Any transactions or interactions you have with third-party websites, including the purchase or use of goods, services, resources, or content, are solely between you and the third party. We are not liable for any harm or damages resulting from such transactions or interactions. It is important that you carefully review the policies and practices of any third-party websites and ensure that you understand them before engaging in any transaction. If you have any complaints, claims, concerns, or questions regarding third-party products, you should contact the third party directly.

 

SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If we request specific submissions from you, such as contest entries, or if you voluntarily send us creative ideas, suggestions, proposals, plans, or other materials (referred to as "comments"), you agree that we have the right to use, edit, copy, publish, distribute, translate, and utilize these comments in any medium, without any restrictions. We are not obligated to keep the comments confidential, compensate you for them, or respond to them.

While we may choose to monitor, edit, or remove content, we are not obligated to do so. We have the sole discretion to determine if content is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or objectionable, or if it violates any party's intellectual property rights or these Terms of Service.

You agree that your comments will not infringe upon the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. Additionally, your comments should not contain any defamatory, unlawful, abusive, or obscene material, nor should they contain any computer viruses or malware that could harm the operation of the Service or any related website. You must not use a false email address, impersonate someone else, or mislead us or third parties regarding the origin of any comments. You are solely responsible for the content and accuracy of your comments. We do not assume any liability for any comments posted by you or any third party.

 

SECTION 10 - PERSONAL INFORMATION

The way in which you submit personal information through the store is regulated by our Privacy Policy. You can access and review our Privacy Policy to learn more about how we handle and protect your personal information.

 

SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS

On occasion, there may be instances where our site or the Service contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We retain the right to rectify any such errors, inaccuracies, or omissions, and to modify or update information or cancel orders if any information in the Service or on any associated website is found to be inaccurate, without prior notice, even after you have placed your order.

We are not obligated to update, amend, or clarify information in the Service or on any associated website, including pricing information, unless required by law. The absence of a specified update or refresh date in the Service or on any related website should not be interpreted as an indication that all information in the Service or on any related website has been modified or updated.

 

SECTION 12 - PROHIBITED USES

Besides the prohibitions stated in the Terms of Service, you are not allowed to utilize the site or its content in the following ways: (a) engaging in any unlawful activities; (b) soliciting others to participate in unlawful acts; (c) violating any local, state, provincial, federal, or international regulations, rules, laws, or ordinances; (d) infringing upon our intellectual property rights or the rights of others; (e) engaging in harassment, abuse, insults, harm, defamation, slander, discrimination, or intimidation based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other malicious code that could affect the functionality or operation of the Service, related websites, other websites, or the Internet; (h) collecting or tracking the personal information of others; (i) engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping; (j) using the Service for obscene or immoral purposes; or (k) interfering with or bypassing the security features of the Service, related websites, other websites, or the Internet. We retain the right to terminate your usage of the Service or any associated website if you violate any of these prohibited uses.

 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We cannot guarantee that your use of our service will be uninterrupted, secure, timely, or free of errors. We do not warrant that the results obtained from using the service will be accurate or reliable.

You acknowledge that we may occasionally remove the service for indefinite periods of time or cancel it without prior notice to you.

You expressly agree that your use of the service is at your sole risk. The service, along with all products and services delivered through it, are provided "as is" and "as available" unless otherwise expressly stated by us. We make no representations, warranties, or conditions of any kind, whether express or implied, including but not limited to merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall HIVICHI PTE. LTD., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based on contract, tort (including negligence), strict liability, or otherwise, arising from your use of the service or any products procured through the service, or for any other claim related in any way to your use of the service or any product, including but not limited to any errors or omissions in content, or any loss or damage of any kind incurred as a result of using the service or any content (or product) posted, transmitted, or made available through the service, even if advised of their possibility. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability is limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HIVICHI, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

 

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. The unlawful, void, or unenforceable provision shall be deemed to be severed from these Terms of Service, and the remaining provisions shall continue to be enforceable to the fullest extent permitted by applicable law.

 

SECTION 16 - TERMINATION

The rights, obligations, and responsibilities of both parties prior to the termination date will continue to apply even after the termination of this agreement.

These Terms of Service will remain in effect until either you or we terminate them. You have the option to terminate these Terms of Service by notifying us that you no longer wish to use our Services or by ceasing to use our website.

If, in our sole discretion, we determine that you have failed to comply with any term or provision of these Terms of Service, or if we suspect such failure, we may terminate this agreement without prior notice. In such cases, you will still be responsible for any outstanding amounts owed up to the date of termination. Additionally, we may deny you access to our Services (or any part of them).

 

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service does not mean that we waive or give up that right or provision.

These Terms of Service, along with any additional policies or operating rules posted by us on this site or related to the Service, constitute the complete agreement and understanding between you and us. They govern your use of the Service and replace any previous or concurrent agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of the Terms of Service).

 

SECTION 18 - GOVERNING LAW

The Terms of Service, along with any separate agreements for the provision of Services, will be governed by and interpreted in accordance with the laws of Singapore.

 

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can access and review the latest version of the Terms of Service at any time on this page.

We retain the right, at our sole discretion, to update, modify, or replace any portion of these Terms of Service by posting the updates and changes on our website. It is your responsibility to regularly check our website for any changes. By continuing to use or access our website or the Service after any modifications to these Terms of Service, you signify your acceptance of those changes.

 

SECTION 20 - MOBILE TERMS OF SERVICE

The HIVICHI mobile message service (the "Service") is operated by HIVICHI. Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to HIVICHI's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of HIVICHI through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with HIVICHI. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other HIVICHI mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, email support@hivichi.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

SECTION 21 - CONTACT INFORMATION

If you have any questions or inquiries regarding the Terms of Service, please feel free to reach out to us at support@hivichi.com.